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You will also see if a product is eligible for free returns clearly shown on the individual product page. *Restrictions apply – We offer free returns for most products from most of the UK, but please check the detailed restrictions on various sized items in the definitions and restrictions section to see if your order qualifies for free returns.

Please note – Amazon and eBay customers will need to pay postage on returns as this service is for website customers only.

If you require an alternative size or other exchange for an item you purchased, we recommend placing a new order for the new item and returning the original item for a refund. You have 30 days from the date on which the goods were received to return any item for a refund. We want to make returns as hassle and cost free as possible so, for the majority of our products, we have teamed up with Royal Mail to provide a simple online returns system, enabling you to get the item back to us easily and at no cost to you. Please click here to contact us and we will provide a quote straight away.

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When you select this option, the cart will update with delivery cost and times.ĭestinations not available in the shopping cart: We can deliver to most destinations but your country or area, may need an individual quote with specific weight and size of the package. The cart will update with delivery cost and estimated times.Įxpress Delivery: Express delivery is available for most international destinations. Most European destinations covered: Please add your item(s) to the shopping cart and select your destination. Please call to arrange a time as some kayaks are stored in our satellite warehouse, so may need to be brought to our main unit. Just select Collection in the shopping cart and proceed to checkout. Kayaks can of course be collected from our premises in Truro, Cornwall. Unfortunately, we are unable to deliver kayaks outside the UK, or to any offshore, highlands and islands addresses. Kayak Deliveryĭue to the size, weight and handling difficulties associated with kayaks, we are unable to provide free delivery (or included in the cost of the item). Express delivery is available for outlying destinations, but we can’t guarantee next day for some areas. Charges and delivery times will be stated in the checkout area when you select the destination. There is an additional charge for this service which you can select in the shopping cart. If then our courier charges us £10.00 to deliver to Norther Ireland for example, we would reduce that by £5.00 and charge the Northern Ireland customer £5.00.Įxpress Delivery: Place your order before 2pm and receive your goods the very next day (UK Mainland only). So, when we include free delivery in the price of an order the delivery may cost us £5.00. We always make sure that delivery costs are as low as possible, so if your area does require a surcharge, we will have subsidised the actual cost of delivery and reduce it by the cost of standard UK delivery. Charges and delivery times will be stated in the checkout area when you select the destination. UK Non-Mainland and Highlands Delivery: For some items which need to be sent with a courier, there may be a surcharge. The cost of delivery is included in the product price you see. For all orders delivered to UK mainland addresses.

Free standard UK Delivery: (2-3) working days (apart from kayaks).

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